No mystery: a clear process, and your approval at every step
You always know what is happening to your computer, who is connected to it, and what it costs.
You get in touch
Chat, email, or a phone call. We ask what's happening, when it started, and what changed last.
We connect
We send an AnyDesk or TeamViewer link. You start it and approve the session yourself.
We run the checks
Hardware, system, and network tests. You see the whole screen and can end the session with one click.
Report and repair
You get the report and the price. Say yes and we do it right away, or book a time that suits you.
What happens during a session
Remote access makes people nervous — fairly. Here is how ours works.
You see everything
The session runs on your screen, never in a hidden mode. Every action is visible as it happens.
You can stop it
The disconnect button is always there. When the session ends, access closes; reconnecting needs your approval again.
We stay out of personal files
We don't open documents, photos, or messages. If a check needs a look inside a folder, we ask first.
We never ask for passwords
No part of our work needs your bank or email password. If a login is unavoidable, you type it yourself.
A copy comes first
Before touching a drive we back up what matters. Recovery work always starts from an image.
Everything is logged
Each machine has a history in your file: what we did, when, and what came of it.
Tools we use
Standard, industry tools — you could repeat any of these checks yourself.
- CrystalDiskInfo and smartctl — drive health
- MemTest86 — memory testing
- OCCT and Prime95 — CPU and power stress tests
- FurMark — graphics under load
- HWiNFO — temperatures, clocks, throttling
- Malwarebytes and ClamAV — malware scanning
- WhoCrashed — blue screen dump analysis
- iPerf and WiFi Analyzer — throughput and channels
Our promises
We answer for the result, not for hours spent.
No cause found, no charge
If a full diagnostic leaves us unable to explain what's wrong, you don't pay for it.
90 days on completed work
If the same problem comes back, we come back and finish the job at no cost.
The price doesn't creep
The figure in the report is the figure you pay. Anything beyond it is agreed separately.
On-site visits
Not everything can be fixed remotely. Dust, thermal paste, parts, and routers need hands.
When we come out
Cleaning and thermal paste, part replacement, builds, installing a system on a blank drive, office network setup.
Where
Across the city and the nearby suburbs. VIP includes two visits a month.
How soon
Usually the next day. For an office outage, the same day. We arrive inside a two-hour window you choose.