Basic
Core access to the service and support
$9.90per month
$22.47 for 3 months · $59.40 for a year
- Core features of the service
- One service profile
- Regular checks and recommendations
- Support by email
An engineer is online · we reply in about 12 minutes
Find out what's wrong with your computer — and fix it
We connect remotely, check the hardware and the system in about 30 minutes, and send you a report in plain language: what we found, how urgent it is, and what it costs. The subscription is for people who want the machine to keep working after that.
- No cause found, no charge
- Open seven days a week
- Remote or on site
Diagnostic report
ASUS laptop · 8 min ago
- CPU under load96 °COverheating
- SSD health, S.M.A.R.T.71 %Worn
- Memory test0 errorsHealthy
- Free space on C4.2 GBLow
- Startup programs31 itemsToo many
- Malware scannothing foundClean
Verdict: the laptop is slow because it overheats and the drive is nearly full.
It needs a cleanout with fresh thermal paste and a startup cleanup. Plan to replace
the SSD within six months.
9 years
fixing computers since 2016
14,200
diagnostics completed
30 min
typical remote checkup
4.9 / 5
from 1,830 reviews
Why people call us
Six complaints we hear every single day
Behind almost all of them sits one of a dozen usual causes. We know where to look.
"It got slow"
A full drive, thirty startup programs, overheating, or a dying SSD. We find it in one session.
"It runs hot and loud"
Dust in the heatsink and dried-out thermal paste. After a cleanout, temperatures drop 20–30 degrees.
"Blue screens and reboots"
We read the crash dumps and test memory and power. A driver bug looks nothing like failing hardware.
"My files are gone"
We image the drive first, then recover. The original is never touched.
"Ads and strange pop-ups"
Miners, browser hijackers, junk services. We clean them out and close the door they came through.
"Wi-Fi keeps dropping"
We check channels, coverage, and router settings. Often a five-minute change is all it takes.
The process
Four steps from your message to a working computer
You get in touch
Message us or call. We ask what's happening, when it started, and what changed last.
We connect
You start AnyDesk or TeamViewer and approve the session. Your screen, your call.
We run the checks
Hardware, system, and network tests. Anywhere from 20 minutes to an hour and a half.
Report and repair
You get the report and the price. Say yes and we fix it. Say no and the report is still yours.
More about access, safety, and on-site visits on the How it works page.
Plans
Subscription plans
Prices shown per month when billed monthly. Paying for 3 or 12 months brings it down by up to 50%.
Pro
Extended access with priority support
$16.90per month
$37.47 for 3 months · $101.88 for a year
- Extended access to every section
- Up to three service profiles
- Ongoing monitoring and alerts
- Priority support in chat
VIP
Full access with no limits and personal assistance
$32.90per month
$74.10 for 3 months · $197.40 for a year
- Full access with no limits
- Up to ten service profiles
- Personal assistance, 24/7
- Priority on every request
Signing up takes a minute — go to checkout.
Reviews
What customers say
"My laptop kept shutting down mid-edit. They connected that evening, found the overheating and a dead fan within an hour, and swapped it the next day. It's quiet now."
"We put the office — eight machines — on VIP. I used to run around with a USB stick; now I just send a message. The monthly report actually makes sense."
"I thought the drive was dead and ten years of photos with it. They imaged it and pulled back almost everything. And they explained it without the jargon."
Start with a diagnostic
Pick a plan and pay by card through Stripe. Access opens as soon as the payment goes through.